You may cancel your subscription order up to thirty-six (36) hours after submitting your subscription order request. In order to properly receive a refund, do the following actions within the time restriction mentioned above:

1. Send an email message to sales@crimsonecontracts.com with the subject "Urgent - Withdrawal of Subscription Request."
2. In the email, include your full legal name, physical mailing address (no post office boxes, please), a copy of your subscription order receipt, an email address to reach you (if necessary), a telephone number to reach you between 9AM and 5PM, EST - Mondays through Fridays (if necessary), and the preferred method of payment.
3. If all the above conditions are met, we will send you a refund within two (2) weeks of receipt of your refund request. If you do not specify a preferred method of payment, we will mail you a corporate check for the refund amount.
4. Once a refund request is processed, we will send you a confirmation email address (provided you supply us with a return email address).